Monday, December 02, 2013

Tesco Denies Abuse of Handicapped Car Park by Staff as Investigation Continues

PETPOSTIVE NEWSFLASH!

Here is Tesco Malaysia's official reply - just in - over the issue:

Dear Anthony,

Firstly, I would like to thank you for the concern raised to our attention regarding the abuse of the OKU parking space at Tesco Extra Desa Tebrau.

As I’ve mentioned to you, following your FB posting we have launched our internal investigation into finding out the owner of the car parked at the OKU space.

Following this, I could like to confirm the following:

1.       The car parked at the OKU space does not belong to a Tesco
staff and definitely not a ‘Tesco top brass’ as indicated by your posting. The photographed car belongs to one of the mall tenant’s employees based at Tesco Extra Desa Tebrau. We have since requested the mall tenant to remove the car with stern warning and we have placed a chain across the OKU parking with a sign providing the contact number of the Store’s Duty Manager should a person with a valid OKU sticker wishes to park there. An image of the space with the chain across is enclosed for reference. (See top right)
2.       We do have a policy in place to clamp vehicles that are parked at the OKU section without the OKU tag/sticker

I’m also looking into the concern you raised regarding the misuse of OKU parking at Tesco Extra Puchong where the security guard indicated that the car parked at OKU bay was owned by a ‘boss’. I will have to get back to you on this as soon as I have more information however, it would be difficult to pin down the offender given that there isn’t a photo of the incident or an exact time indicated.

In the meantime, please get in touch with me should you have any further questions.

Thank you and best regards,

Rohazida (Jida) Mohamed | Communications Manager | Tesco Stores (Malaysia) Sdn. Bhd. 
Address: Head Office, Level 3 No. 3, Jalan 7A/62A, Bandar Menjalara, 52200, Kuala Lumpur
Office: +603 6287 5191



DATELINE TESCO MALAYSIA JOHOR BAHRU: 



RECALL OUR STORY about this Mercedes on the left parked at a disabled parking bay in Tesco in Tebrau JB?
 

Well, Tesco Malaysia's public relations has just confirmed to us that the car does not belong to any of their staff their and certainly not any of any of the top brass too. 

They are currently expediting their investigations to ascertain who the car belongs too and will issue an official reply hopefully in a few hours. 

When that happens, we will publish their statement in full.
PET+BLOGSPOT has also alerted Tesco that a similar complaint was received by us from a disabled driver about their outlet in Puchong. Tesco is also investigating that.
 
Stay tuned! 

See earlier story by clicking on the following:

Is Tesco Tebrau, JB, Abusing Their Disabled Car Park?


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2 comments:

Anonymous said...

Hi Anthony:
I think Tesco has a callous attitude towards the rights of OKU people. I have made complaints about illegal parking at the alloted space in Tesco Gelugor, Penang on at least 2 occasions. I complained to the duty manager, customer service section and also wrote in officially. Till today, I see illegal parking at the alloted spaces still continuing. Pls relay this message in the strongest terms to Tesco's management.

Tan
Penang

Daniel Soon said...

Enforcement of illegal parking of OKU carpark not taken seriously when complaint were made. I was at Tesco Penang at 2pm on Nov 15, 2015 and I observed a car without OKU sticker is parked at the OKU carpark on the first floor. I alerted customer service and request that the car be clamped. Less than an hour later, as I returned to the carpark, I observed any car, again without OKU sticker parked at the same spot. I again alerted the same customer service officer and she responded that she will asked security to take a look. 'TAKING A LOOK" does not discourage illegal occupation of OKU carpark. Clamping does. Effective.measures if you are sEnforcement of illegal parking of OKU carpark not taken seriously when complaint were made. I was at Tesco Penang at 2pm on Nov 15, 2015 and I observed a car without OKU sticker is parked at the OKU carpark on the first floor. I alerted your customer service and request that the car be clamped. Less than an hour later, as I returned to the carpark, I observed any car, again without OKU sticker parked at the same spot. I again alerted the same customer service personnel and she responded that she will asked security to take a look. 'TAKING A LOOK" does not discourage illegal occupation of OKU carpark; clamping does. Effective.measures like clamping must be taken if Tesco is serious about accessibility for all.